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Noticeboard

The practice will be CLOSED on the following dates:


Monday 25/12/17 & Tuesday 26/12/17    Monday 1//1/18 & Tuesday 2/1/18


Please ensure that you order your medication early if you are due to order it on any of the above dates to ensure you do not run out.


Christmas week closure: prescriptions ordered via the repeat prescription answer phone or online service between 5pm on Friday the 22nd December until Wednesday 27th December will not be ready for collection until Thursday 28th December.


The same applies to the New Year week closure from 5pm on Friday 29th December 2017until Wednesday the 3rd January 2017 your prescription will not be ready for collection until Thursday the 4th January 2017.

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Simply contact the Practice Manager and she will set all the necessary wheels in motion.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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