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Noticeboard

The practice will be CLOSED on the following dates:


Monday 25/12/17 & Tuesday 26/12/17    Monday 1//1/18 & Tuesday 2/1/18


Please ensure that you order your medication early if you are due to order it on any of the above dates to ensure you do not run out.


Christmas week closure: prescriptions ordered via the repeat prescription answer phone or online service between 5pm on Friday the 22nd December until Wednesday 27th December will not be ready for collection until Thursday 28th December.


The same applies to the New Year week closure from 5pm on Friday 29th December 2017until Wednesday the 3rd January 2017 your prescription will not be ready for collection until Thursday the 4th January 2017.

Practice Charter

Our Commitment to our Patients:

We are committed to giving you the highest standard of care at all times and make every effort to achieve this aim.

Courtesy:

The practice always endeavours to treat you with courtesy, whether in the surgery, in your home or on the telephone.

Access:

For routine appointments we aim to see you within three working days. In cases of urgency, you will be seen on the same day.

Telephone:

We will try to answer the phones promptly and to ensure that there are sufficient staff available to do this.

Information:

We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information, which directly affects your health and the care being offered.

Health Promotion:

The Practice will offer patients advice and information on, steps they can take to promote good health and avoid illness.

Confidentiality

Your medical records are confidential and will not be discussed with anyone without your consent. The practice complies with the Data Protection Act and the Access to Medical Records Act.

Your Commitment to us:

Help us to help you.

Changes in your Registration Details

Please let us know if you change your name, address or telephone number

Keeping your Appointments

Please do everything you can to keep your appointments. Tell us as soon as possible if you cannot keep your appointment, this will allow other patients to use it.

Appointment Times

Please be patient, although we endeavour to keep surgeries running on time, inevitably some patients require longer than others. If there is a delay with your appointment time you will be informed by the receptionist

Home Visits

Please do not request a home visit unless it is strictly necessary. Please phone as early as possible for home visits or urgent appointments.

Phoning the Surgery

Please keep your phone calls brief and avoid calling during the peak morning time for non-urgent matters.

Courtesy

We ask you to treat the doctors and practice staff with courtesy and respect.

Practice Information

Please read our practice leaflet. This will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if your are unsure of anything.

Your Health

Please remember you are responsible for your own health and the health of your children. We will give you our professional help and advice, please act on it.

 
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