Practice Charter

Our Commitment to our Patients:

We are committed to giving you the highest standard of care at all times and make every effort to achieve this aim.


The practice always endeavours to treat you with courtesy, whether in the surgery, in your home or on the telephone.


For routine appointments we aim to see you within three working days. In cases of urgency, you will be seen on the same day.


We will try to answer the phones promptly and to ensure that there are sufficient staff available to do this.


We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information, which directly affects your health and the care being offered.

Health Promotion:

The Practice will offer patients advice and information on, steps they can take to promote good health and avoid illness.


Your medical records are confidential and will not be discussed with anyone without your consent. The practice complies with the Data Protection Act and the Access to Medical Records Act.

Your Commitment to us:

Help us to help you.

Changes in your Registration Details

Please let us know if you change your name, address or telephone number

Keeping your Appointments

Please do everything you can to keep your appointments. Tell us as soon as possible if you cannot keep your appointment, this will allow other patients to use it.

Appointment Times

Please be patient, although we endeavour to keep surgeries running on time, inevitably some patients require longer than others. If there is a delay with your appointment time you will be informed by the receptionist

Home Visits

Please do not request a home visit unless it is strictly necessary. Please phone as early as possible for home visits or urgent appointments.

Phoning the Surgery

Please keep your phone calls brief and avoid calling during the peak morning time for non-urgent matters.


We ask you to treat the doctors and practice staff with courtesy and respect.

Practice Information

Please read our practice leaflet. This will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if your are unsure of anything.

Your Health

Please remember you are responsible for your own health and the health of your children. We will give you our professional help and advice, please act on it.

NHS ScotlandThis site is brought to you by My Surgery Website